Experienced Franchise Owner expands Huddersfield operation as he targets further growth while maintaining customer service at the heart of the business
Franchise Owner of Martin & Co Huddersfield, Will Taylor has completed his fourth acquisition with the purchase of independent estate and lettings agency ADM Residential, further strengthening the business’s position in the local property market.
The acquisition brings ADM Residential’s portfolio into the established Martin & Co Huddersfield operation, creating opportunities to combine the businesses’ existing stock, expertise and local connections.
The latest deal marks another milestone for Taylor, who has operated Martin & Co Huddersfield since 2009. Having originally built the business from scratch with just one other member of staff, he has grown the operation into a team of 12 managing a busy residential sales and lettings business.
He said the opportunity to acquire ADM Residential was an exciting one, particularly given its location and the natural fit with the existing Martin & Co portfolio.
“We are always considering acquisitions and when I met with ADM and they spoke to me about it, I was super excited. Located in a great area of Huddersfield, I thought the portfolio would merge into our existing stock with ease,” Taylor comments.
The acquisition is the fourth completed by Taylor and his team, bringing considerable experience of integrating businesses and portfolios. His key lesson from previous transactions has been the importance of preparation and having a clear plan from day one.
A key part of that integration has been the role played by Martin & Co Huddersfield’s Operations Manager, Lisa Hollings, who has been an integral part of the business and played a major role in the successful integration of acquired businesses, including ADM Residential.
Taylor said her operational experience and understanding of the business have been instrumental in ensuring acquisitions are integrated smoothly while maintaining a consistent level of service for customers.
“Lisa has been a huge part of the success of our business and has played a massive role in integrating the businesses we have acquired over the years. Her knowledge of our operation, attention to detail and ability to keep everything moving during an acquisition is invaluable,” Taylor adds.
Speaking about the latest acquisition, Lisa Hollings, Operations Manager at Martin & Co Huddersfield, said: “Every acquisition brings its own challenges, but having a clear plan and making sure the team is aligned from the outset makes a huge difference. Our priority throughout the integration of ADM Residential has been to make the transition as seamless as possible, while ensuring the team has everything they need to continue delivering the level of service we pride ourselves on.”
A key priority following the acquisition will be maintaining continuity for ADM Residential’s landlords, vendors, tenants and customers, while introducing the additional resources and proactive approach offered by the larger Martin & Co Huddersfield team.
Taylor notes that the enlarged team of 12 will provide customers with greater access to support, while the combined portfolio will create more connections to help deliver a faster service.
“As we have a strong team of 12 staff members, ADM landlords, vendors, tenants and customers will always be able to speak to someone about any queries they have,” he adds.
The acquisition also supports the longer-term ambition to continue expanding Martin & Co’s presence in Huddersfield.
For Taylor, however, growth remains closely linked to the customer experience that he believes differentiates Martin & Co Huddersfield from its competitors.
“We care, and customer service is at the centre of everything we do,” he adds.
Toby Phillips, Group Managing Director at Martin & Co, said: “We are delighted to see Will continue to build on the success of Martin & Co Huddersfield with this fifth acquisition. His track record demonstrates both a clear appetite for growth and, importantly, the operational experience required to integrate businesses successfully. We are confident the combined business will create further opportunities while maintaining the high level of service customers expect.”
Taylor’s ambitions do not stop with the ADM Residential acquisition. Looking ahead, he intends to continue growing the business while retaining its strong focus on customer care and accessibility.
“We aim to keep growing, keep caring and be on hand for anyone who needs us,” he concludes.
